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Privacy Policy

Last Updated: 11/02/2026

These terms and conditions of the Privacy Policy (the “Policy”) of PAINTMAX PTY LTD T/A Top Tools Australia, expressly declare and outline the rules and regulations for the use of, located at https://www.toptools.com.au/ (the “Website”). The Policy is condition precedent for the use of the Website. By accessing/using/recommending/signing up/referring to someone/opening a link to the Website, we assume you accept these terms and conditions, and you declare that you expressly accept the terms of policy of the Website without any force and coercion. You are hereby warned and made clear without any kind of ambiguity that if you do not accept the terms of the policy you may not proceed further. You are also being made aware that if you sign up/move forward/access/recommend to someone without accepting the Terms and Conditions, you would keep, Website, its owners/affiliates/employees and all person affiliated with Website, harmless and you waive off all your rights to sue the Website its owners and all affiliates. Do not continue to use Website if you do not agree to take all of the terms and conditions stated on this page. You accept the Terms by remaining on the Website.

 

  1. DEFINITIONS

 

In this Privacy Policy, unless the context otherwise requires:

 

  1. APP means the Australian Privacy Principles set out in the Privacy Act.
  2. Personal Information has the meaning given in section 6 of the Privacy Act and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.
  3. Privacy Act means the Privacy Act 1988 (Cth).
  4. Sensitive Information has the meaning given in section 6 of the Privacy Act and includes information or an opinion about an individual's racial or ethnic origin, political opinions, membership of political associations, religious beliefs, philosophical beliefs, membership of professional or trade associations, membership of trade unions, sexual orientation or practices, criminal record, health information, genetic information, or biometric information.
  5. We, Us, Our means PAINTMAX PTY LTD (ACN 113 971 421).
  6. Website means www.toptools.com.au and any related websites, mobile applications, or online platforms operated by Us.

 

  1. COMMITMENT TO PRIVACY
  1. We are committed to protecting Your privacy and complying with the Privacy Act and the APP.
  2. This Privacy Policy explains how We collect, use, disclose, and manage Your Personal Information.
  3. By using Our Website or providing Personal Information to Us, You consent to the collection, use, and disclosure of Your Personal Information in accordance with this Privacy Policy.
  1. COLLECTION OF PERSONAL INFORMATION

Types of Information Collected

 

  1. We may collect the following types of Personal Information:
      1. Identification information: name, date of birth, email address, telephone number, and residential or business address;
      2. Financial information: credit card or payment details, ABN, and billing address;
      3. Account information: username, password, and account preferences;
      4. Transaction information: order history, delivery addresses, and product preferences;
      5. Communication information: records of correspondence and communications with Us;
      6. Technical information: IP address, browser type, device information, cookies, and usage data; and
      7. Other information You provide to Us through the Website or in communications.

How We Collect Information

  1. We collect Personal Information directly from You when You:
      1. Register an account on the Website;
      2. Place an order or make a purchase;
      3. Subscribe to newsletters or marketing communications;
      4. Contact Us via email, phone, or contact forms;
      5. Participate in surveys, competitions, or promotions; or
      6. Use or browse the Website.
    2. We may also collect Personal Information from third parties, including payment processors, delivery providers, credit reporting agencies, and publicly available sources, where permitted by law.
    3. We may collect information through cookies, web beacons, and similar technologies. You can manage cookie preferences through Your browser settings.

 

  1. USE OF PERSONAL INFORMATION
  1. We use Personal Information for the following purposes:
      1. Processing and fulfilling orders and transactions;
      2. Providing customer service and support;
      3. Managing Your account and maintaining Our relationship with You;
      4. Verifying Your identity and preventing fraud;
      5. Improving and developing Our products, services, and Website;
      6. Sending marketing communications and promotional offers (with Your consent);
      7. Conducting market research and analysis;
      8. Complying with legal and regulatory obligations;
      9. Detecting, investigating, and preventing security incidents, fraud, and unlawful activity; and
      10. Any other purpose for which You have provided consent.

 

  1. DISCLOSURE OF PERSONAL INFORMATION
  1. We may disclose Personal Information to:
      1. Service providers: including payment processors (e.g., PayPal), delivery and logistics providers, IT service providers, hosting providers, and professional advisors (accountants, lawyers, auditors);
      2. Related entities: companies within Our corporate group;
      3. Government agencies and regulatory bodies: where required or authorized by law;
      4. Law enforcement and legal authorities: in connection with investigations, court proceedings, or to protect Our rights;
      5. Third parties in corporate transactions: such as mergers, acquisitions, or asset sales; and
      6. Other parties: with Your consent or as otherwise permitted or required by law.
    2. We require third parties to protect Personal Information and use it only for the purposes for which it was disclosed.

 

  1. OVERSEAS DISCLOSURE
  1. Personal Information may be disclosed to recipients located overseas, including in the United States, where Our service providers (such as cloud hosting providers and the Neto Maropost Platform) are located.
  2. By providing Personal Information to Us, You consent to the disclosure of Personal Information to overseas recipients in accordance with this Privacy Policy and APP 8.
  3. We take reasonable steps to ensure that overseas recipients handle Personal Information in accordance with the APP.
  1. DATA SECURITY
  1. We implement reasonable technical and organizational security measures to protect Personal Information from unauthorized access, use, disclosure, alteration, and destruction.
  2. Security measures include encryption, secure servers, firewalls, access controls, and staff training.
  3. Despite Our security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security of Personal Information.
  4. You are responsible for maintaining the confidentiality of Your account credentials and should notify Us immediately of any unauthorized access.
  5. If We become aware of a data breach that is likely to result in serious harm, We will notify You and the Office of the Australian Information Commissioner as required by the Privacy Act.
  1. DATA RETENTION
  1. We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce Our agreements.
  2. When Personal Information is no longer required, We will take reasonable steps to destroy or de-identify it.
  1. ACCESS AND CORRECTION
  1. You have the right to request access to Personal Information We hold about You and to request correction of inaccurate, incomplete, or out-of-date information (APP 12 and 13).
  2. To request access or correction, please contact Us using the details in clause 14.
  3. We may require verification of Your identity before providing access or making corrections.
  4. We may refuse access or correction in certain circumstances permitted by the Privacy Act, including where access would pose a serious threat to health or safety, or where it would interfere with law enforcement activities.
  5. If We refuse a request, We will provide written reasons and information about complaint mechanisms.
  1. MARKETING AND OPT-OUT
  1. We may send You marketing communications about Our products, services, and promotions if You have consented or where permitted by law.
  2. You may opt out of receiving marketing communications at any time by: (a) clicking the 'unsubscribe' link in emails; (b) updating Your account preferences; or (c) contacting Us using the details in clause 14.
  3. Even if You opt out of marketing, We may still send You transactional or service-related communications (e.g., order confirmations, account notifications).
  1. COOKIES AND TRACKING TECHNOLOGIES
  1. We use cookies, web beacons, and similar technologies to collect information about Your use of the Website, including browsing behavior, preferences, and device information.
  2. Cookies help Us improve the Website, personalize content, analyze usage, and deliver targeted advertising.
  3. You can manage cookie preferences through Your browser settings. However, disabling cookies may affect Website functionality.
  4. We may use third-party analytics services (e.g., Google Analytics) that use cookies to collect usage data. These services have their own privacy policies.
  1. THIRD-PARTY LINKS
  1. The Website may contain links to third-party websites and services. We are not responsible for the privacy practices of third parties.
  2. We encourage You to review the privacy policies of third-party websites before providing Personal Information.
  1. COMPLAINTS
  1. If You have a complaint about Our handling of Personal Information, please contact Us using the details in clause 14.
  2. We will investigate complaints and respond within a reasonable time (usually 30 days).
  3. If You are not satisfied with Our response, You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

 

  1. CONTACT INFORMATION

 

If You have questions or concerns about this Privacy Policy or Our handling of Personal Information, please contact Us:

PAINTMAX PTY LTD

ACN: 113 971 421

Email: info@toptools.com.au

Website: www.toptools.com.au

  1. CHANGES TO THIS PRIVACY POLICY
  1. We may update this Privacy Policy from time to time to reflect changes in Our practices, technology, legal requirements, or for other operational reasons.
  2. Updated versions will be posted on the Website with the 'Last Updated' date. Continued use of the Website after changes constitutes acceptance of the updated Privacy Policy.